Privacy policy and terms of use
At Sylvavet, we are committed to protecting your privacy and providing a transparent service. Below, we explain how we handle your data and the conditions for using our services.
This privacy policy describes how your personal information is collected, used, and shared when you visit or interact with our website. By using our services, you accept the practices described in this policy.
We reserve the right to modify this policy at any time. Changes will take effect immediately after they are posted on the website. We recommend that you periodically review this page to stay informed of updates.
Contact information
We may collect personal information such as your name, email address, phone number, and postal address when you register on our website, make an inquiry, or contract our services. This data is necessary to provide you with the requested information or services.
Information about your pet
To offer you personalized services, we may request information about your pet, such as its age, breed, medical history, and eating habits. This information is essential to adapt our services to your pet's specific needs.
We use the collected information to provide, maintain, and improve our services, process your requests, send you communications related to your account or transactions, and to comply with our legal obligations.
With your explicit consent, we may also use your information to send you marketing communications about our products and services. You can opt out of receiving these communications at any time.
Calendar data usage
When you connect your Google Calendar to our services, we access your calendar data solely to schedule appointments and consultations for your pet's veterinary care. We use this information to find available time slots, send you appointment reminders, and manage your bookings. We do not share your calendar information with third parties, and we only access the data necessary to provide our scheduling services.
Data deletion requests
You have the right to request the deletion of your data at any time. If you wish to have your personal information, including any Google Calendar data we have accessed, permanently deleted from our systems, please send an email to marian@sylvavet.com with your request. We will process your deletion request promptly and confirm once your data has been removed from our systems.
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
Intellectual property
All content on our website, including text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, is the property of Sylvavet or its content providers and is protected by intellectual property laws.
Limitation of liability
The information provided on our website is for general informational purposes. We do not guarantee the accuracy, completeness, or timeliness of this information. Your use of the provided information is at your own risk.
Applicable law
These terms and conditions are governed by and construed in accordance with the laws of Spain, and any dispute related to these terms will be subject to the exclusive jurisdiction of the courts of Madrid.